Your Rights
Privacy, Safeguarding and Respect
We are committed to providing safe, respectful and person-centred supports where your rights, privacy, dignity and choices are protected.
Your Rights
At Endless Support Services, we believe every person has the right to feel safe, valued, heard and respected. You have the right to be treated fairly, to receive services free from abuse, neglect, discrimination or exploitation, and to be supported in a way that respects your choices and goals. You also have the right to clear information about your supports, to make decisions about your own life, to take reasonable risks, and to have your privacy protected. We are committed to upholding your rights in every interaction and encouraging you to speak up if something does not feel right.
Our Safeguarding Commitment
At Endless Support Services, safeguarding is everyone’s responsibility. We are committed to creating environments where children, young people and adults feel safe, respected and supported. We work to prevent abuse, neglect, exploitation and harm through careful staff screening, training, clear boundaries, risk management and a culture where concerns are taken seriously. If something goes wrong, we act quickly, transparently and in the best interests of the person affected.
Privacy and Dignity
We respect your privacy, confidentiality and dignity in every part of our service. Personal information is collected only when needed to provide safe, quality supports and is stored securely. We only share your information with your consent or where required or permitted by law. Our workers are expected to maintain professional boundaries and protect your privacy at all times.
We also respect your dignity in the way supports are delivered. This includes knocking before entering, speaking respectfully, involving you in decisions, protecting your personal space, and supporting personal care in a sensitive and professional manner. Your home, body, information and choices should always be treated with respect.
Choice, Control and Independence
Your life is your own, and our role is to support you, not take over. We respect your right to make decisions about your daily routine, goals, activities, relationships, cultural connections, supports and the way you choose to live. You are the expert in your own life, and your voice should guide the supports you receive.
We are committed to self-determination, which means recognising your right to lead decisions that affect you now and into the future. This includes choosing who supports you, how supports are delivered, what goals matter to you, and when you would like to make changes. We listen, provide clear information, and support informed choices without pressure or control.
We encourage independence, build on your strengths and capacity, and support reasonable risk-taking as part of growth, confidence and autonomy. Wherever possible, we work with you rather than for you, so that support increases choice, confidence and control rather than reducing it.
Respect for Culture, Identity and Relationships
We recognise that every person has their own story, identity, values and way of living. This includes culture, language, faith, sexuality, gender identity, family connections, community ties and personal relationships. These parts of who you are should be respected, not overlooked or changed.
We are committed to culturally safe, inclusive and person-centred supports that honour what matters most to you. We listen and learn, adapt supports where needed, and respect the people and communities important in your life. We also recognise the importance of Country, kinship and community for First Nations peoples, and we strive to provide supports that are respectful, safe and responsive.
You have the right to maintain relationships, stay connected to community, and be supported in ways that strengthen your identity and sense of belonging.
Speaking Up, Feedback and Complaints
We want to hear from you, especially if something is not working well. You have the right to ask questions, raise concerns, make a complaint, or provide feedback without fear of being ignored, treated differently or losing supports. Speaking up helps us improve and helps keep people safe.
We aim to make feedback and complaints simple, respectful and accessible. We will listen carefully, respond fairly, keep you informed, and work toward solutions where possible. You can speak directly with us, ask someone to support you, or contact an external body if you prefer.
Your voice matters, whether it is a concern, a suggestion, a compliment or a complaint.
You can also share feedback or lodge a complaint through our online form here: Feedback Form
Advocacy and Support People
You have the right to involve people you trust in decisions about your supports. This may include family members, friends, carers, guardians, advocates, nominees or other support people. We will respect your choices about who is involved, what information is shared, and how they support you.
We can also help you understand your options if you would like independent advocacy or extra support to speak up, make decisions or raise a concern. Having support does not take away your voice. It should strengthen it.
What to Do if Someone is Unsafe
If you, your child, or someone else is in immediate danger, call 000 straight away.
If something does not feel safe, you have the right to tell someone you trust and ask for help. This may be a family member, friend, advocate, support worker, manager, guardian or emergency service. You can also contact us directly so we can respond quickly and appropriately.
We take all safety concerns seriously. If someone may be experiencing abuse, neglect, exploitation, violence or harm, we encourage concerns to be reported as soon as possible. You will be listened to respectfully, and we will take action to help keep people safe.
Child Safe Organisation Commitment
Endless Support Services is committed to being a child safe organisation where children and young people are respected, protected and heard. We have zero tolerance for abuse, neglect, exploitation or harm toward children and take all concerns seriously.
We work to create safe environments through careful recruitment, staff screening, training, supervision, clear reporting processes and a culture of accountability. We support children, young people and families to speak up, participate in decisions that affect them, and know where to go for help.
We recognise that keeping children safe is everyone’s responsibility, and we are committed to continuous improvement in line with child safe principles and best practice.